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Human Resources and Training and Development

Human Resources Professionals - Invest in your Learning!

Attend Human Resources Professional Development programs focused on your role as a Human Resources leader.

Attend Professional Development programs focused on your role as a Human Resources leader. Enhance your Emotional Intelligence, handle today's constantly changing workplace, and get the best from your team with coaching and mentoring. All programs carry HRCI credit for your recertification. Facilitated by content experts, each program is highly interactive and designed to provide you with valuable information, tools, skills and strategies that can enhance your organizational performance and personal effectiveness. Join us and take your skills to a new level.

 

 


Change Engagement: Proven Processes to Lead Employees through Transformational Change

Facilitator: Jessica Thomas

More and more organizations are reaching change saturation and, unfortunately, are not equipped to handle the constant change initiatives they are implementing. Having to do more with less, employee engagement is absolutely crucial to success. In our 24/7 information age, where the shelf life of technology is less than six months, attention spans are short and multitasking is becoming a critical survival skill, it’s paramount for a successful change initiative to develop ‘people’ strategies that capture employee interest and commitment. 

In this two-day, hands-on, program you will learn how to effectively lead through and manage change by incorporating strategies for all of these areas into a functional change management plan.

 

  • Understand the driving forces for change in today’s work environment
  • Realize how people perceive and approach changes
  • Learn change engagement best practices that will enable you to plan for and manage change effectively
  • Use a structured, best practice change management methodology to create a functional “real-life” change management plan
  • Leave with tools and templates to further guide you in planning change engagement processes

Pre-work: Come to the program prepared with a “Change Charter.” This should include a change currently planned or underway in your organization.



Times available:

  • Wed., March 11 and Thurs., March 12, 2015; 8:30 a.m. to 4:30 p.m., Twinsburg - $695
  • Wed., October 21 and Thurs., October 22, 2015; 8:30 a.m. to 4:30 p.m., Twinsburg - $695

Register

How to Sell Change

Facilitator: Jessica Thomas

While Change Management planning and execution is much more than just communications, communicating effectively does play a pivotal role in engaging your workforce in a major change initiative. Internal communications efforts are important to attaining organizational change. However, turning your internal communications plans into a bigger picture internal marketing strategy is the real secret to success. After all, you are selling your employees on the change. This program will take you beyond the typical internal communications plan, raising the bar and exposing you to marketing strategies that will not just inform your employees that a change is coming, but truly engage them in it.

  • Learn the importance of effective internal marketing efforts in engaging employees in major change initiatives
  • Use tools to determine who, how large, where your audience is and how disruptive the change will be to them
  • Create targeted messages for different impacted groups of employees
  • Determine the most effective way to package your messages within the culture of your organization
  • Use the tools provided to develop a real communications plan for your change initiative

Times available:

  • Wednesday, April 15, 2015; 8:30 a.m. to 12:30 p.m., Twinsburg - $195
  • Thursday, November 5, 2015; 8:30 a.m. to 12:30 p.m., Twinsburg - $195

Register

Motivating and Engaging Employees During Times of Change

Facilitator: Scott Tackett

Motivated and engaged employees contribute to your organizational success. Through practical activities and group interaction, you will review the theories of motivation and apply these theories to real-world change situations. Create an environment where your employees choose to be motivated about their work goals and change activities. The group will gain ideas that can impact employee performance and acceptance of change upon return to the workplace. Through  real-world case studies learn how to not only motivate, but also keep employees engaged in appropriate workplace behaviors, with particular emphasis on minimizing resistance to workplace change.

Sorry! No times are available. Please check back soon.

Managing Change Projects

Facilitator: Bob Jewell

OPTIONAL PROGRAM:
Change management and project management are two complementary processes. For a change effort to be successful, many areas of the organization need to work together to make sure the structure and resources are in place to facilitate a successful change initiative. The discipline of project management provides the processes and tools to make sure the change is developed, designed and delivered effectively to all stakeholders. When project management and change management are integrated, the following benefits are realized:

  •  A singular objective is identified
  • The stakeholders are identified and their concerns are addressed
  • A well thought-out plan identifies the right steps to be taken at the right time
  • The approach facilitates commitment and buy-in for the change
  • The flow of information is improved
  • Impacted stakeholders receive the appropriate messages
  • The organization receives effective feedback on the adoption, usage and reaction to the change

This half-day program will provide you with a review of the process associated with managing projects and address some of the specific elements of managing a change project from initiation to close out.



Times available:

  • Tuesday, December 9, 2014; 8:30 a.m. - 12:30 p.m., Twinsburg - $195
  • Wednesday, May 6, 2015; 8:30 a.m. - 12:30 p.m., Twinsburg - $195

Register

Enhancing Interpersonal Communication

Facilitator: Deborah Easton

Effective communication skills give you the power to achieve success in your supervisory role, as well as in all of your relationships. Influencing others to accept change, creating rapport among work teams and handling difficult conversations require choosing the most productive strategy for keeping the conversation on track and the personalities involved in sync. This program provides you the opportunity to assess communication strengths and weaknesses and to learn a variety of practical, powerful communication strategies that can be applied immediately on the job, with peers, subordinates and supervisors.

  • Develop a communication style that generates trust in the workplace
  • Improve listening skills
  • Respond more effectively during difficult conversations
  • Give clear directions to employees

Deborah Easton- Enhancing Interpersonal Communication

Times available:

  • Thursday, February 26, 2015, Twinsburg - $295

Register

Motivating Employees

Facilitator: Scott Tackett

Have you found what works to motivate your employees for improved performance?

  • Learn about the many motivational options beyond increased pay
  • Find out what types of rewards work in what types of circumstances
  • Through practical activities and group interaction, you will review the theories of motivation and apply these theories to real-world applications
  • You’ll gain ideas you can use to impact employee performance upon your return to the workplace
  • Scott Tackett- Motivating Employees #2

Times available:

  • Thursday, March 5, 2015, 8:30 a.m. to 4:30 p.m., Twinsburg - $295

Register

Turning Conflict into Collaboration

Facilitator: Ned Parks

Conflict is natural within the workplace and a predictable part of working with others. Yet unresolved conflict negatively affects morale, motivation, communication, attitudes and productivity. Handled appropriately your conflict can lead to positive, cooperative situations.

  • Maintain your cool in difficult situations
  • Learn valuable communication skills for conflict resolution
  • Become aware of your conflict style using the Thomas Kilmann Conflict Inventory
  • Utilize five strategies for conflict resolution
  • Learn How to minimize the negative aspect of difficult situations and turn conflict into a positive outcome

Ned Parks Turning Conflict into Collaboration

Times available:

  • Tuesday, April 28, 2015, 2015, 8:30 a.m. to 4:30 p.m., Twinsburg - $295
  • Tuesday, November 10, 2015, 2015, 8:30 a.m. to 4:30 p.m., Twinsburg - $295

Register

Crash the Barriers: Build Your Team

Facilitator: Ned Parks

Learn how you REALLY operate within a team and how you set your team up for success or failure. This program is designed to teach you, as a leader how to build teams and group interactions through a totally hands-on experience. Walk away with specific actions to build your current team and integrate new employees into the team.

  • Understanding barriers inside your team
  • The circle of invitation
  • Un-agreed to expectations are resentments waiting to happen
  • Plan, problem solve, process and improve

Ned Parks- Testimonial

Times available:

  • Tuesday, March 17, 2015, 8:30 a.m. to 4:30 p.m., Twinsburg - $295
  • Tuesday, October 27, 2015, 8:30 a.m. to 4:30 p.m., Twinsburg - $295

Register

Managing Discipline

Facilitator: Scott Tackett

Manage discipline effectively and your organization will observe reduced discord among employees, decreased numbers of grievances and increased productivity. You and your organization will experience increased cooperation among employees and sustained positive employee relations, leading to an enhanced organizational culture where everyone is working together toward the same goals.

  • View effective discipline as an indispensable tool for supervisory effectiveness
  • Handle discipline fairly and consistently to develop and sustain positive employee relations
  • Use discipline to encourage and obtain desired organizational goals
  • Exercise discipline to correct performance, not punish wrongdoing

Scott Tackett Managing Discipline

Times available:

  • Thursday, April 23, 2015, 8:30 a.m. to 4:30 p.m., Twinsburg - $295

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Effective Decision Making

Facilitator: Bob Jewell

When was the last time you or your team sat down and evaluated the lessons learned from either a great decision or a bad decision? Managers, employees and teams are constantly making and implementing decisions, but few examine the process and assess the quality of their decisions. In today's business environment, the impact of a poorly made decision can be costly. On the other hand, a great decision can produce results that will move an organization forward. This program focuses on helping you learn and apply a proven process for making effective decisions utilizing group exercises, movie clips, real-world examples and a team case study to analyze and improve decision-making skills.

  • Four styles of decision making and when to use them
  • Six important elements of an effective decision making process
  • The role of intuition in making decisions
  • How to better manage participative decision-making processes
  • Tools and techniques that facilitate decision making
  • Determine the return on a decision
  • How to recognize and avoid common pitfalls in decision making

Bob Jewell Effective Decision Making

Times available:

  • Tuesday, April 7, 2015; 8:30 a.m. to 4:30 p.m., Twinsburg - $295

Register

Lean for Frontline Supervisors

Facilitator: John Potkalitsky

OPTIONAL ADD-ON PROGRAM

The overall success of a Lean transformation depends on leadership, especially front-line supervision.  Supervisors serve as the critical link between management and individual contributors in the workplace.  They are in a key position to lead and create motivation.  Most importantly,  supervisors are expected to change the current culture into a culture of continuous improvement.

Despite these management expectations, many organizations give supervisors limited attention.  Supervisors often manage more employees than anyone in the company, yet receive the least amount of training. Further, it’s not enough to just include supervisors in training. The Lean training should be designed specifically for supervisors.

This one-day workshop focuses on the fundamental challenges that you as a supervisor face in leading a Lean culture change. Addressed from a supervisor perspective, you will learn how to use practical Lean tools and techniques in enough detail that you can begin immediately to apply them in your everyday work.  Also included is an overview of the “softer skills” needed to create and sustain successful change.

Times available:

  • Tues., Dec. 9, 2014; 8:30 a.m. to 4:30 p.m., Twinsburg - $295
  • Thurs., May 7, 2015; 8:30 a.m. to 4:30 p.m., Twinsburg - $295

Register

Coaching for Top Performance

Facilitator: Amy Shannon

Are you prepared to get the best from your team? The greatest impact leaders can make on their organization comes from how they deliver results through others. Coaching is vital to delivering talent in organizations, and it is an essential capability of effective leaders. Good coaching skills can earn you greater respect and trust as a leader, help you confidently confront difficult situations, improve employee motivation, and turn substandard behavior and efficiency into increased profitability and employee satisfaction. Get on the fast track to developing a leader-coach mindset and maximizing - and sustaining - peak team performance. This training is unique in that it goes far beyond skills training. Its very depth allows you to truly comprehend the art of coaching.

Upon completion of this program, you will:

  • Understand your various roles through completing a Coaching Skills assessment while measuring the "coaching gap" between performing other roles and being in a coaching role
  • Discover ways to be more effective in the coach role and how to gain commitment from the person being coached
  • Learn a coaching theory, utilized by executive coaches to improve the coaching relationships and communications
  • Practice difficult conversations that deliver constructive feedback while inspiring and motivating

Times available:

  • Thursday, April 9, 2015; 8:30 a.m. to 4:30 p.m., Twinsburg - $295

Register

High-Impact Learning – Fundamentals for Designing the Adult Learning Experience

Facilitator: Ned Parks

Successful course design in a short amount of time is a requirement in today’s fast-paced environment. It requires the training professionals to deliver high quality, high impact training; often with little budget and under severe time constraints. Understanding the needs of adult learners is the key to success in this process.



This full-day workshop will provide you with adult learning foundations and design skills specific for those conducting any type of training. This program is conducted in an interactive dialogue-based delivery method with practical, structured training development application. You will receive planning forms, design templates, sample room layouts and explanations the use of each one. Topics covered include:

  • Understand the fundamentals of adult learning
  • Design training sessions, sequencing, materials, aids and activities
  • Learn why people forget and how to build retention rates

Times available:

  • Thursday, March 19, 2015; 8:30 a.m. to 4:30 p.m., Twinsburg - 295

Register

Each One Teach One: Engaging Employees in Experiential Learning

Facilitator: Christine Zust

This program builds on what was learned in the fundamentals for designing the learning experience program and takes a deeper look at training and instruction.  You will:

  • Create an inviting, supportive learning environment for effective training delivery
  • Understand the role of trainer and facilitator
  • Master the Somatic, Auditory, Visual, Intellectual (SAVI) adult learner mode
  • Organize and deliver materials for effective learning experiences
  • Review the five-step accelerated learning model (Learner Preparation, Connection, Creative Presentation/Discover, Activation, Integration)
  • Apply the accelerated learning process to an existing training program or a sample instructional topic
Zust- Each one Teach One

Times available:

  • Tuesdays, April 14 and 21, 2015 8:30 a.m. to 4:30 p.m., Twinsburg - $695

Register

The SHRM Learning System

Facilitator: Diane DeRubertis

Enroll in this program to assist you in preparing for the PHR and SPHR certification exams. You'll gain a solid foundation and the comprehensive knowledge necessary for effectively managing the HR challenges you face in today's demanding work environment. Through six modules that correspond to the six functional areas, responsibilities and associated knowledge as defined by the Human Resource Certification Institute (HRCI). These six modules are: Business Management and Strategy, Workforce Planning and Employment, Human Resource Development, Compensation and Benefits, Employee and Labor Relations and Risk Management. Includes the study materials for the Professional in Human Resources (PHR) and Senior Professional in Human Resources (SPHR) certification exams administered by HRCI. Offered in cooperation with the Society for Human Resource Managers (SHRM), you’ll receive study material for the PHR and SPHR certification exams administered by HRCI.

Please read: Please call 330-672-8698 if you are a current SHRM member to receive a $100 fee reduction.

Diane DeRubertis SHRM System

Sorry! No times are available. Please check back soon.

Influencing Up

Facilitator: Amy Shannon

When you take the time to cultivate a productive working relationship – by understanding the strengths and weaknesses of your superiors – everyone wins. Influencing is a skill that we simply learn as we grow up by copying others around us and are primarily based on our life experiences. This can be limiting as there are techniques to apply to most effectively influence others.

By participating in this highly interactive training, you will be able to:



  • Show your understanding when communicating with others to open up the conversation
  • Encourage or discourage anyone strongly in the direction of your choice
  • Understand your superior’s working and communication style
  • Sequence your statements efficiently, so that you can get maximum effect for your objectives
  • Use the six universal principles of influence and learn how to counteract them
  • Deliver your potentially negative message while getting a good response
  • Use a simple technique to reinforce the behavior of team members

Times available:

  • Friday, May 15, 2015; 8:30 a.m. - 4:30 p.m., Twinsburg - $295

Register

Supervision Essentials

Facilitator: Scott Tackett

A skilled supervisory and management team enhances the operation, increases communication and supports a culture that assists an organization to function at peak efficiency and accountability.

The primary objective of this program is to develop supervisors and managers who can produce measurable bottom-line results. This is achieved by creating, within each participant, several key principles associated with triumphant leadership. Through online instruction and one-on-one coaching you will learn to:

 

  • Maintain and enhance self-confidence
  • Communicate with, listen to and respond to employees
  • Solicit and expect involvement
  • Build and sustain trust
  • Set expectations and breed accountability

Supervisory Essentials is comprised of 16 hours of online training over eight weeks. In each of the eight modules, Kent State facilitator, Scott Tackett covers various levels of skills-based training. Kent State will provide written supplemental materials for participants to use during the program, review with their direct supervisor and keep for future reference. The program is limited to eight participants.



Times available:

  • Tuesday's, March 3, 10, 17, 24, 31 and April 7, 14 and 21, 2015, Cleveland - $695

Register