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Kent State University Continuous Improvement Programs

Improve Your Organization's Processes with Proven Tools and Techniques for Operational Excellence


Continuous Improvement Professional Development Programs

A well-trained, informed employee group that is skilled in continuous improvement tools and techniques and that understands the concepts of Lean and Six Sigma, enhances the processes, increases productivity, supports a continuous improvement culture and helps an organization function at peak efficiency and accountability. Kent State's continuous improvement professional development training programs are for you, whether you are at the champion level of the organization or the frontline supervisor.

 

Continuous Improvement

 

 


Fundamentals of Lean Kaizen

Facilitator: John Potkalitsky

Lean is a systematic approach to eliminating waste so that every process step adds value for the customer.  Fundamentals of Lean provides an overview of Lean concepts and application within manufacturing, and service based organizations.  The facilitators will review how to create an effective continual improvement culture. The Kaizen Blitz event is a very effective approach to intensive and focused process improvement.  You will learn the fundamentals of leading a Kaizen Event, including what is required to plan and run the event, and the process of following up after the event.

John Novak & John Potkalitsky Fundamentals of Lean Kaizen

Times available:

  • Friday, March 6, 2015, 8:30 a.m. - 4:30 p.m., Twinsburg - $295

Register

5S+/Visual Workplace

Facilitator: John Novak

5S+ is the foundation for a disciplined approach to organizing and standardizing the physical condition of the workplace.  Explore and practice the concepts and implementation techniques of the five pillars of the visual workplace:

  • Sort
  • Set in Place
  • Shine
  • Standardized
  • Sustain
  • Safety (+)

The facilitators will lead you through a simulation will be used to illustrate the implementation process.

John Novak & John Potkalitsky 5S+Visual Workplace #2

Times available:

  • Friday, March 20, 2015, 8:30 a.m. - 4:30 p.m., Twinsburg - $295

Register

Value Stream Mapping (VSM)

Facilitator: John Potkalitsky

Value Stream Mapping (VSM) is a powerful tool for analyzing information and material flow throughout an organization.  You will learn the step-by-step method of Value Stream Mapping to effectively identify and eliminate non-value adding activities.  Using a case study example, you will create a current state map, analyze the current state map, and create a Lean future state map.

John Nova and John Potkalitsky Value Stream Mapping (VSM)

Times available:

  • Friday, April 10, 2015, 8:30 a.m. - 4:30 p.m., Twinsburg - $295

Register

Quick Changeover

Facilitator: John Novak

Quick Changeover is a five-step process aimed at reducing the changeover time in any process that requires the flexibility to adapt to changing customer demands.  You will learn the impact that lengthy changeovers have on cash flow and meeting customer demand. You will understand the application of changeover reduction in both office and production environments. Upon conclusion of the program you will learn some of the cultural changes needed for success in your organization.

John Novak and John Potkalitsky Quick Changeover

Times available:

  • Friday, December 12, 2014, 8:30 a.m. - 4:30 p.m., Twinsburg - $295
  • Friday, May 1, 2015, Twinsburg - $295

Register

Standardized Work and Continuous Flow

Facilitator: John Potkalitsky

Standardized Work is essential to achieving and sustaining Lean processes.  Standardized Work is a people focused tool designed to document current best practices in order to establish a repeatable and predictable baseline for continual improvement. Learn how to eliminate process waste through the application of the design of work cells within a manufacturing environment of in an office environment.  Guided by a classroom simulation, you will learn the key elements of design such as understanding Takt time, physical layout, analyzing standardized work, line and workload balancing, load leveling and more.

Times available:

  • Friday, December 19, 2014, 8:30 a.m. - 4:30 p.m., Twinsburg - $295
  • Friday, May 8, 2015, 8:30 a.m. - 4:30 p.m., Twinsburg - $295

Register

Lean for Frontline Supervisors

Facilitator: John Potkalitsky

The overall success of a Lean transformation depends on leadership, especially front-line supervision.  Supervisors are the critical links between management and the people in the workplace.  They are in a key position to lead and create motivation.  And, most importantly, the supervisors are expected to change the current culture into a culture of continuous improvement.

However, despite these management expectations, most organizations give supervisors limited attention.  Supervisors often manage more people than anyone in the company. Yet receive the least amount of training. And, it’s not enough to just include supervisors in training. The Lean training has to be designed specifically for the supervisors.

This one-day workshop focuses on the fundamental challenges the you as a supervisor face in leading a Lean culture change.  From a supervisor perspective, you will learn how to use practical Lean tools and techniques in enough detail that you can begin immediately to apply them in your everyday work.  Also included is an overview of the “softer skills” needed to create and sustain successful change.

Times available:

  • Tuesday, December 9, 2014; 8:30 a.m. - 4:30 p.m., Twinsburg - $295
  • Thursday, May 7, 2015; 8:30 a.m. - 4:30 p.m., Twinsburg - $295

Register

Presenting a Persuasive Business Case

Facilitator: Deborah Easton

Achieving buy-in from decision-makers requires a concisely prepared and dynamically presented persuasive message.  Decision-makers often have preconceived notions or lack of understanding of the technical details of a project and often do not implement or fund good ideas because the presenter of the idea could not overcome these roadblocks.  In this program you will not only learn new methods for quick, yet effective presentation preparation, but also will acquire powerful persuasive strategies and practice in presenting a dynamic message.

  • Develop Concise, Organized Messages
  • Determine The Appropriate Amount of Information and Level of Technical Detail for an Effective Message
  • Learn Persuasive Strategies for Achieving Buy-In from Decision-Makers
  • Enhance One’s Own Unique Speaking Style

 *The eight hours of training includes eight hours total for each participant, with the entire group of participants attending the first four-hour session. The group is then divided into three groups of participants and each of these groups attends another four-hour small group session.

Times available:

  • Wed., March 11, 2015; 8:30 a.m. to 12:30 p.m. (Initial Session, all participants attend)
    Choose from one of the following for your follow-up session:
    Tues., March 17, 2015; 8:30 a.m. to 12:30 p.m.
    Tues., March 17, 2015; 1:00 p.m. to 5:00 p.m. OR
    Wed., March 18, 2015; 8:30 a.m. to 12:30 p.m., Twinsburg - $495
  • Wed., March 11, 2015; 8:30 a.m. to 12:30 p.m. (Initial Session, all participants attend)
    Choose from one of the following for your follow-up session:
    Tues., March 17, 2015; 8:30 a.m. to 12:30 p.m.
    Tues., March 17, 2015; 1:00 p.m. to 5:00 p.m. OR
    Wed., March 18, 2015; 8:30 a.m. to 12:30 p.m., Twinsburg - $495

Register

Influencing Up

Facilitator: Amy Shannon

When you take the time to cultivate a productive working relationship – by understanding the strengths and weaknesses of your superiors – everyone wins. Influencing is a skill that we simply learn as we grow up by copying others around us and are primarily based on our life experiences. This can be limiting as there are techniques to apply to most effectively influence others.

By participating in this highly interactive training, you will be able to:



  • Show your understanding when communicating with others to open up the conversation
  • Encourage or discourage anyone strongly in the direction of your choice
  • Understand your superior’s working and communication style
  • Sequence your statements efficiently, so that you can get maximum effect for your objectives
  • Use the six universal principles of influence and learn how to counteract them
  • Deliver your potentially negative message while getting a good response
  • Use a simple technique to reinforce the behavior of team members

Times available:

  • Friday, May 15, 2015; 8:30 a.m. - 4:30 p.m., Twinsburg - $295

Register

Champions Training

Facilitator: John Potkalitsky

Program also facilitated by John Novak and Stephen Skillman

You will learn to become an effective Champion and/or Team Leader so that you can effectively support your continuous improvement initiatives. Understand the evolution of the continuous improvement approaches and how the various tools and techniques fit together. Learn the roles of the Champion, Team Leader, Facilitator, Steering Committee and all team members. Gain knowledge of the Define, Measure, Analyze, Improve, Control (DMAIC) rigor. Identify and determine applications for Lean, Six Sigma and Theory of Constraints tools, analysis and problem solving techniques. Explore how you will build a culture of continuous improvement in your organization.

Times available:

  • Thursday, April 30, 2015; 8:30 a.m. to 5:00 p.m.
    , North Canton - $295

Register

Lean Six Sigma Green Belt Training and Certification

Facilitator: John Novak

 

Kent State weaves Lean, Six Sigma and Team-Oriented Problem Solving into a seamless certification that can help you achieve substantial process improvements in your organization.

Kent State's continuous improvement curriculum is structured to allow students and employers maximum flexibility in obtaining the Lean Six Sigma Green Belt certification. The Green Belt program is held one week each month for two months (80 contact hours, 8 ceus).
 

Purpose:

  • Create an effective continuous improvement change agent
  • Train participants in the skills required to guide their organization to performance excellence
  • Certify skilled practitioners in Lean and Six Sigma tools and methods

Week One

  • Introduction to Lean thinking
  • Basics of Six Sigma methods and quality
  • Using DMAIC (Six Sigma methods) to understand cause and effects relationships
  • Team building (TOPS method)
  • Identification of high value projects
  • Introduction to Minitab and Quality Companion software
  • Understanding measurement system analysis
  • Process capability
  • Six Sigma project simulation (helicopter)

Week Two

  • Student project reviews
  • Application of Lean methods (flow, 5S, Visual Management and SMED)
  • Using Kappa studies to determine attributes agreement
  • Creating change through the use of appropriate performance metrics
  • Using statistical methods for process control
  • Using Kaizen tactics for rapid project breakthroughs
  • Sustaining the gains
  • Project simulation (catapult)

Project

For Lean Six Sigma Green Belt certification, each student must complete an individual project, which will contribute significant results to his/her sponsoring organization.

Minitab/Laptop

To maximize the benefit of attending Lean Six Sigma training and to realize return on investment for future Lean Six Sigma projects, Kent State requires that each participant brings a laptop that has Minitab v17.0 statistical software and Quality Companion v3 software loaded to each day of training. Kent State provides you the opportunity to purchase Minitab v17.0 and Quality Companion for an additional fee.

Times available:

  • Week One: April 20 - 24, 2015 and Week Two: May 18 - 22, 2015, Twinsburg - $3,750
  • Week One: October 19 - 23, 2015 and Week Two: November 16 - 20, 2015, North Canton - $3,750

Register

Lean Six Sigma Black Belt Training and Certification - General Version

Facilitator: Robert D. Skillman, Principal Lean Six Sigma Facilitator

Kent State weaves Lean, Six Sigma, Team-Oriented Problem Solving and Theory of Constraints into a seamless certification that can help you achieve substantial process improvements in your organization.

Kent State's operational excellence curriculum is structured to allow students and employers maximum flexibility in obtaining the Black Belt certification. The curriculum follows a four-week approach with the class meeting one week each month for four months (160 contact hours; Kent State's Lean Six Sigma Black Belt certification also requires the completion and approval of an independent project).

Purpose:

  • Create an effective continuous improvement change agent
  • Lead cross-functional teams across your organization and execute strategic process improvement projects
  • Train participants in the skills required to guide their organization to gains in productivity and qualify
  • Certify skilled practitioners in more advanced Lean and Six Sigma tools and methods

Week One

  • Project identification
  • Team building
  • Introduction to Lean thinking
  • Six Sigma methods and quality
  • Basic Minitab measurement system analysis
  • Process Capability
  • Six Sigma project simulation (helicopter)

Week Two

  • Student project reviews
  • Lean tools
  • Hypothesis testing
  • Comparative analysis
  • Tests for data stability and normality
  • Catapult simulation

Week Three

  • Student project reviews
  • Advanced Lean methods
  • Regression and correlation
  • Quick changeovers (SMED)
  • Airplane simulation

Week Four

  • Student project reviews
  • Advanced statistical tools
  • Design of experiments
  • Team dynamics
  • Putting it all together to achieve wealth and prosperity for any organization

Project

For Lean Six Sigma Black Belt certification, each student must complete an individual project, which will contribute significant results to his/her sponsoring organization.

Minitab/Laptop

To maximize the benefit of attending Lean Six Sigma training and to realize return on investment for future Lean Six Sigma projects, Kent State requires that each participant brings a laptop that has Minitab v17.0 or higher statistical software and Quality Companion v3 software loaded to each day of training. Kent State provides you the opportunity to purchase Minitab v17.0 and Quality Companion for an additional fee.

Lean Six Sigma-

Times available:

  • March 9 - 13, 2015
    April 13 - 17, 2015
    May 11 - 15,2015
    June 22 – 26, 2015, North Canton - $6,950
  • Sept. 14 - 18, 2015
    Oct. 12 - 16, 2015
    Nov. 9-13,2015
    Dec. 7-11, 2015, North Canton - $6,950

Register

Lean Six Sigma Black Belt Training and Certification - Health Care and Service Concentration

Facilitator: Stephen Skillman, Associate Lean Six Sigma Facilitator

Lean and Six Sigma tools and methodologies have helped to increase quality and improve efficiencies when applied to assembly lines since the 1980s. Now, steeped in the traditions of the great quality initiates, continuous improvement practitioners are finding exciting new applications for these tools and concepts in the healthcare, transactional and service industries.

Attend the Kent State Lean Six Sigma Black Belt Training and Certification - Healthcare and Service Concentration. You will learn how to apply the tools to increase your efficiency while maintaining a high level of quality to deliver services and value to your internal and external customers. The end result is fewer non-value added processes and time-consuming mistakes, with contented customer who receive superior service, leading to increased productivity and profitability.

Kent State's process improvement curriculum is structured to allow students and employers maximum flexibility in obtaining the Black Belt certification. The curriculum follows a four-week approach with the class meeting one week each month for four months (160 contact hours; Kent State's Lean Six Sigma Black Belt certification also requires the completion and approval of an independent project).

Project

Each participant of Kent State's Lean Six Sigma Black Belt Certification is required to complete a project using the methods learned, which will contribute significant results to the sponsoring organization.

Purpose:

  • Create an effective continuous improvement change agent
  • Lead cross-functional teams across your organization and execute strategic process improvement projects
  • Train participants in the skills required to guide their organization to gains in productivity and qualify
  • Certify skilled practitioners in more advanced Lean and Six Sigma tools and methods

Week One

  • Project identification
  • Team building
  • Introduction to Lean thinking
  • Six Sigma methods and quality
  • Basic Minitab measurement system analysis
  • Process Capability
  • Six Sigma project simulation (helicopter)

Week Two

  • Student project reviews
  • Lean tools
  • Hypothesis testing
  • Comparative analysis
  • Tests for data stability and normality
  • Catapult simulation

Week Three

  • Student project reviews
  • Advanced Lean methods
  • Regression and correlation
  • Quick changeovers (SMED)
  • Airplane simulation

Week Four

  • Student project reviews
  • Advanced statistical tools
  • Design of experiments
  • Team dynamics
  • Putting it all together to achieve wealth and prosperity for any organization

Organizations in the healthcare and service-based industries, as well as in higher education, will reap significant benefits from employees attending this program.

Lean Six Sigma-BB Healthcare

Times available:

  • March 2 - 6, 2015
    April 6 - 10, 2015
    May 4 - 8, 2015
    June 8 - 12, 2015, Twinsburg - $6,950

Register

Lean Six Sigma Master Black Belt Training and Certification

Facilitator: Robert D. Skillman, Principal Lean Six Sigma Facilitator

Black Belts are the elite problem solvers for organizations. The Master Black Belt designation is the highest order of this respected practice. Master Black Belts are generally full-time agents for continuous improvement, facilitators, teachers and journeyman practitioners of Lean and Six Sigma. They are efficient and effective in team facilitation and leadership. The Master Black Belt is a teacher (Sensi), communicator, and motivator. The Master Black Belt must work equally well with senior leadership and the workers in order to achieve operational excellence.

Kent State's Master Black Belt Certification is two weeks in length, offered one week each month for two months. The purpose of the program is to further develop already successful and practicing Black Belts. The primary tools of Lean Six Sigma will  be reviewed prior to moving to more advanced tools regarding statistical methods and Lean deployment. Participants will be further trained in project selection and filtering. Whether you are in the business of manufacturing, health care, service or transactional, the addition of a TOPS, Lean Six Sigma Master Black Belt puts you in the elite and global regions of business transformation. It is necessary that the participant have earned a Kent State University Black Belt certification as a prerequisite or be admitted upon approval of the instructor.

Week One:

  • Lean, Six Sigma and Theory of Constraints Strategy and Tactics
  • Lean Thinking Review
  • Six Sigma Review
  • Linking Team Oriented Problem Solving, Theory of Constraints, Lean and Six Sigma
  • How to Think About Data
  • MSA
  • Capability
  • Predictive Modeling
  • Team Facilitation

Week Two:

  • Design for Six Sigma
  • Team Dynamics
  • Control Plans
  • Advanced Minitab
  • Creating Power Users and Data Analysis
  • Leadership Skills for Master Black Belts
  • Using Design of Experiments to Generate Significant Process Improvements
  • Sustaining the Gains

Times available:

  • April 20 – 24, 2015 and
    May 18 - 22, 2015, Twinsburg - $4975
  • October 5 - 9, 2015 and
    November 2 - 6, 2015, North Canton - $4975

Register