Kristy Frieden, MS, specializes in motivating, training and coaching professionals, executives and physicians in the areas of leadership, customer service, emotional intelligence and employee engagement. She has over 17 years of healthcare management experience, most recently working for a Cleveland hospital as Manager of Performance Management and then as an Organizational and Performance Development Specialist. Her background includes extensive facilitator training with GE Healthcare Solutions, Inc, as it relates to selecting, developing, coaching, evaluating and promoting top performers. She recently obtained The Developing Leadership Through Emotional Intelligence Certificate from Case Western Reserve University's Weatherhead School of Management. Frieden holds a bachelor's degree from Slippery Rock University and a master's from West Virginia University in Vocational Counseling. She is an accomplished martial artist, currently working towards her 5th degree black belt, and is one of the few female members of the Taekwondo Jidokwan Society in Seoul, South Korea. Frieden's passion and dynamic presentation style, as well as her "down to earth" attitude, engages and motivates her audiences to focus on their strengths and achieve personal and professional success.