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Miriam Matteson, Ph.D.

Assistant Professor, Columbus


  • Ph.D. (Information Studies), University of Maryland
  • C.A.S. (Library and Information Science), University of North Carolina, Chapel Hill
  • M.L.S., Indiana University
  • B.S. (Music), Indiana University

Professional Experience

  • Reference and Instruction Librarian, University of Maryland University College
  • Adjunct Instruction, The Catholic University of America, School of Library and Information Science
  • Assistant to the Director, Universidad Simon Bolivar, Caracas, Venezuela
  • Librarian, A.T. Kearney de Venezuela
  • Sound Recordings Cataloger, Indiana University Music Library

Courses Taught by Dr. Matteson

  • 60601 Information Sources and Reference Services
  • 60610 Management of Libraries and Information Centers
  • 60615 The Academic Library
  • 60195: Special Topics: Information Literacy Initiatives
Scholarly, Creative & Professional Activities

Selected Refereed Publications

  • Matteson, M. L. & Boyden, C. (2014). Old wine in a new bottle: Customer orientation in librarianship. Reference Services Review, 42(3). Prepublished version available from
  • Matteson, M. L. & Miller, S. S. (2014). What library managers should know about emotional labor. Public Library Quarterly, 33(2).
  • Matteson, M. L. (2013). The whole student: Cognition, emotion, and information literacy. College and Research Libraries. Accepted September 25, 2013. Anticipated publication January 1, 2015. Preprint available
  • Matteson, M. L., & Miller, S. S., (2012). Emotional labor in librarianship: A research agenda. Library and Information Science Research, 34(3), 176-183.
  • Matteson, M. L., Salamon, J., & Brewster, L. (2011). A systematic review of research on live chat service. Reference and User Services Quarterly, 51(3).  
  • Matteson, M. (2011). The research habits of graduate students and faculty: Is there a need for reference sources? In S. Polanka, (Ed.), E-Reference context and discoverability in libraries: Issues and concepts. IGI Global.
  • Matteson, M. L. (2010). The impact of group interaction on shared cognition: An analysis of small group communication. Advances in Library Administration and Organization, 29, 37-106. 
  • Jaeger, P. T., & Matteson, M. L. (2009). e-Government and technology Acceptance: The case of the implementation of Section 508 guidelines for websites. Electronic Journal of E-Government, 7(1).
  •  Matteson, M. L. (2008). Integrating theory and practice: The role of the professional library association. Library Administration & Management 22(1).
  •  White, M. D., Matteson, M. L., & Abels, E. (2008). Beyond dictionaries: Understanding the information needs and information seeking behaviors of professional translators.Journal of Documentation, 64(4).

Selected Presentations

  • Matteson, M. L., Nichols, M. A., Salaba, A., & Zhang, Y. (2014). Student perceptions of course delivery format: A challenge for excellence. Association for Library and Information Science Education (ALISE) Conference, January 2014, Philadelphia, PA.
  • Matteson, M. L., & Gersch, B. (2013). Institutional support for information literacy initiatives. Academic Library Association of Ohio (ALAO) Annual Conference, October 2013, North Canton, OH.
  • Matteson, M. L., & Farooq, O. (2013). Feeling our way: Emotional intelligence and information literacy competency. Association for College and Research Libraries (ACRL) Annual Conference, April 2013, Indianapolis, IN.
  • Matteson, M. L., Miller, S. S. (2012). Emotions at work: An examination of emotional labor in librarianship. Library Research Round Table, American Library Association Annual Conference. June 23, 2012, Anaheim, CA.
  • Matteson, M. L. (2012). Emotional labor in libraries: Exploring measures and methods. 4th International Conference on Qualitative and Quantitative Methods in Libraries. May 22-25, 2012, Limerick, Ireland.
Research Areas
  • Library Management
  • Groups & Teams in Libraries / Small Group Communication
  • Information Literacy
  • Academic Libraries
Miriam Matteson, Ph.D.
School of Library and Information Science
274 E. First Ave.

Fall 2014 office hours:

Monday-Wednesday, 12-4pm


Phone: 614-291-1006
Fax: 614-291-1015
Spring 2015
  • LIS 60092 - 058 Culmin Exper Internship In Lis
  • LIS 60098 - 088 Culmin Exp Paper Project Lis
  • LIS 60610 - 002 Mngmt Libraries And Info Cntrs
  • LIS 60615 - 001 The Academic Library
Summer 2015
  • LIS 50693 - 002 Wksp : Developing A Research
  • LIS 60092 - 058 Culmin Exper Internship In Lis
  • LIS 60098 - 088 Culmin Exp Paper Project Lis
  • LIS 60610 - 004 Mngmt Libraries And Info Cntrs
  • LIS 60692 - 058 Practicum - Lib / Info Centers
Fall 2015
  • LIS 60610 - 001 Mngmt Libraries And Info Cntrs
  • LIS 60618 - 001 Info Lit
  • CCI 80096 - 002 Indiv Invest In Comm And Info