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JMC Tech Help

JMC TechHelp is the office concerned with technology owned by the School of Journalism, Student Media, and the CCI Dean's Office. We address the issues of faculty, staff, and student staff, as well as all hardware owned by CCI.  You can open a new JMC Tech Help case using our online form.

Popular Downloads

Franklin Hall Classroom print queue software
Franklin Hall has a universal classroom print queue.  As a student in Franklin Hall, you can add the print queue to your laptop as a printer.  When you print to the Franklin Hall queue, you will be able to release the print in any classroom that has a printer.

Instructions to add Printers

1. Download the respected file below

2. Unzip the file and run the installer inside

3. For the Mac this will install both the free and the paid printers onto your computer.

4. The Windows installer will install only the free printers


Printer Installer for Mac

Printer Installer for Windows

Flashzone-WPA Xpress Connect Utility
The Flashzone-WPA Xpress Connect Utility is a utility that will help you configure your laptop to connect to the Flashzone-WPA wireless network

Download and Installation instructions

The Virtual Private Network (VPN) service allows you to create a secure connection between your computer and the Kent State University network.

While connected to the VPN, you will have access to the university's computing resources as if you are on campus (with exception to several Administrative Systems, see links below). The VPN is only required when attempting to access resources that are not normally available from off-campus.

Download and Installation instructions

JMC Required Computer Purchase

See JMC's requirements for incoming students' technology and laptop purchases.

Kent State University Tech Help

Kent State University Tech Help is available to all KSU students, staff and faculty for issues relating to university-wide systems, such as:

  • Password resets
  • Email
  • Banner
  • Blackboard Learn
  • Off-campus access

They offer online tech ticket submission, live chat, and an extensive self-help knowledge base at  24/7 phone support is also available at (330) 672-3031.

The Tech Spot

The Tech Spot, Kent State University's complete personal computer care center, is now open to assist faculty, staff and students with the technical needs of their personally owned computers. Located in the Kent Campus's Tri-Towers Rotunda, The Tech Spot's certified technicians offer professional software and hardware support at an affordable price, including:

  • Network and Wireless Connection Issues
  • Virus and Spyware Removal
  • Operating System Reinstallation and Troubleshooting
  • Data Backup and Recovery
  • Software and Hardware Installation