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Software Support

Software support for faculty and staff in academic and administrative areas is available through your local support professional.

Support for students is provided through the Technology HelpDesk.

Costs associated with this service

No Charge

How to request this service

Faculty and staff, visit to get in touch with local support person by phone or email, or submit a ticket at and the request will be routed to the appropriate person.

Students can get help by calling 330-672-HELP (4357), online at, or by visiting a walk-up desk in their residence hall or from the Technology HelpDesk in the library.

Service delivery process

Expected response time for acknowledgement:
Varies by department

Expected response time for fulfillment:
Varies by department

Service delivery hours:
Varies by department
Generally Monday - Friday, 8 a.m. - 5 p.m.
Excluding university breaks

Additional information

Contact the Technology HelpDesk your local support professional for more information.

Service provided by: Academic Federated Desktop Support, Administrative Federated Desktop Support
Last revised: 2013-05-01 10:08:49

Customers eligible to request:

Staff Faculty Students Alumni Guests

Guests: Must be working within a department

Support Information

Contact your local support professional: