Maintenance on classroom instructional equipment includes cleaning, inspecting, repairing and inventory.
Costs associated with this service
A cursory diagnosis is conducted at no charge.
For technologies that directly support instruction there is no charge for labor, however, a charge-back for the actual cost of the repair including any related shipping costs will apply.
For non-academic technologies charges are based on time and materials.
How to request this service
Or submit a Support Ticket at support.kent.edu. Choose Request Type, "Audiovisual (AV) Requests and Issues".
Service delivery process
Expected response time for acknowledgement:
Acknowledgement is immediate if submitted by a Technology HelpDesk ticket or by phone.
The majority of this activity is provided by routine and scheduled preventative maintenance and inspection and not by a service request. See Classroom and Instructional Technology Support for customer requests for support.
Expected response time for fulfillment:
Fulfillment time is determined based on the complexity of the work required.
Service delivery hours:
Fall and Spring Semesters
Monday - Friday, 7:30 a.m. - 10 p.m.
Saturday, 8 a.m. - 5 p.m.
Intersession and Summer Semesters
Monday - Friday, 8 a.m. - 5 p.m.
Service provided by: Classroom and Instructional Technologies
Last revised: 2013-05-01 09:54:43
Customers eligible to request:
Support Contact:During regular business hours call 330-672-1846.
After Hours Support:Submit a Support Ticket at support.kent.edu and choose the Request Type, "Audiovisual (AV) Requests and Issues"
Or call 330-672-HELP (4357).