Provides backup of files and servers based on backup policies for the purpose of supporting recovery of deleted or corrupted files, required data archiving and support recovery from events such as fire or natural disasters that could affect Kent State's information technology infrastructure.
Costs associated with this service
How to request this service
Visit online at support.kent.edu
Service delivery process
Expected response time for acknowledgement:
1 Business Day
Expected response time for fulfillment:
1 Week for standard backup requests. 1 Business day for a file restore. Non-standard backup policies, restores of large file subsystems, and restores to equipment going through a recovery process must be determined on a case by case basis.
Service delivery hours:
Monday - Friday 8 a.m. - 5 p.m. for new client adds or modifications. Backup activity occurs 24/7/365. Restore activity is based on the urgency and size of the request.
Standard Backup is 14 versions and standard retention is 15-45 days.
Servers outside the IS Data Center will vary in complexity and backup/restore capability.
Data Restoration has several requirements & performance considerations.
Service provided by: Disaster Recovery
Last revised: 2013-05-01 08:23:59
Customers eligible to request:
Please call IS Operations at 330-672-2552.
If no response, contact the Technology Helpdesk at 330-672-HELP (330-672-4357) or at support.kent.edu.