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*To search for student contact information, login to FlashLine and choose the "Directory" icon in the FlashLine masthead (blue bar).

Kent State Helpdesk
Submit a HelpDesk Ticket

330-672-HELP (4357)

Helpdesk services are available 24/7 all year - including holidays.

The Tech Spot @ ResNet
Complete Computer Care for students, faculty and staff.
Visit The Tech Spot web site for services, hours and directions.


Technical Support


Student and Faculty Technical Support
24/7 Support: - 330.672.HELP (4357), 24 hours a day, 7 days a week.
Personalized help: Visit and open a support ticket

List of Compatible Browsers

Mozilla Firefox (Recommended with Blackboard Learn)

How to clear your Browser cookie and cache 

Please view these detailed instructions for clearing your browser cache and cookies

Software , Players and Plug-Ins
Java - In order to access all functions in Blackboard, a user will need to have the Sun Java Run-time Environment (JRE) installed as well.  Currently, the only supported JRE configuration with Blackboard is Java 6 Update 13 or higher.

Mac OSX Leopard, and Snow Leopard, come with Java.  Use the Software Update feature (available on the Apple menu) to check that you have the most up-to-date version of Java for your Mac.

PDF Browser Plugin (Mac )
Adobe Acrobat Reader
Windows Media Player
Flash Player


Last Modified: 8/26/2014