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Kent State Helpdesk
Submit a HelpDesk Ticket

330-672-HELP (4357)

Helpdesk services are available 24/7 all year - including holidays.

The Tech Spot @ ResNet
Complete Computer Care for students, faculty and staff.
Visit The Tech Spot web site for services, hours and directions.


Training Workshops

Blackboard Learn and Collaborate Training Workshops


Need One-on-One Consultation or a Group Training Workshops
Please submit your request HERE or sign up for one of our training workshops below.


What's New in SP13: Learn the newly added functionality to existing Blackboard Learn tools as well as new features.       

Collaborate: Learn to use Blackboard Collaborate to deliver a more effective learning experience through online, blended, and mobile learning. You can use Collaborate with your Blackboard course for real time, or anytime, learning to engage more students and improve outcomes. 

Communication Tools: This workshop will cover Blogs, Journals, and Discussion Boards to help instructors maximize their potential in the classroom.

Grade Center: This workshop will cover the use and management of the Full Grade Center, Smart Views, Needs Grading, and will address any grading questions.

Tests / Assignments: This workshop will cover the creation and deployment of tests and assignments. It will include best practices and advice for instructors and students to help minimize potential problems.

Blackboard Overview: This workshop will provide an overview of the Blackboard Learn system, teaching the basics of how to use the interface, as well as general recommendations for best practices.


Please visit the Information Services
technology workshops website
at to sign up for
Blackboard Learn Training Workshops.