Skip Navigation
*To search for student contact information, login to FlashLine and choose the "Directory" icon in the FlashLine masthead (blue bar).

Kent State Helpdesk
Submit a HelpDesk Ticket

330-672-HELP (4357)

Helpdesk services are available 24/7 all year - including holidays.

The Tech Spot @ ResNet
Complete Computer Care for students, faculty and staff.
Visit The Tech Spot web site for services, hours and directions.


Known Issues

Known Issues for Blackboard Learn

Issues Affecting All Users

Description   Workaround/Resolution   Tool
Assignments submitted by students that have attached documents created in Open Office or Libre Office do not display correctly. article 8096-10924

  We recommend using another program to create documents such as Microsoft Word or Google Docs.   Assignments
Clicking on a Group Wiki may display the error message: "Unable to get pages for Wiki" article 8096-10896
  Enable Module Personalization to allow group Wiki editing:

1: In your Course Management Control Panel, go to Users and Groups > Groups

2: Hover your mouse over the group you would like to edit, click on the drop down menu (a grey circle with a white down arrow that appears when the mouse is over the group), and select Edit Group

3: Under 3. Module Personalization Setting, check off Allow Personalization

4: Click Submit
When the default entry page for a course is set to an external link (usually the KSU Helpdesk page), the course menu disappears. article 8096-9364
  This can be fixed by the instructor. The problem is resolved by clicking on the double rectangle button that appears near where the course menu would normally appear. This is the Display Course Menu in a Window button.
From here, the Course Management Control Panel can be accessed. Scroll down.

Under Control Panel, click on Customization > Teaching Style

Then, select a new entry point (Course Content, for example). After the new entry point has been selected, the menu will reappear.
Copy and paste does not paste text into the text fields in certain parts of Learn in Firefox or Chrome depending on where the text was copied from. article 8096-10917

  We recommend that students submit assignments as attachments instead of writing them directly into the text editor (which is recommended in general). Pasting from Microsoft Word also appears to work.   Text Editor
After using a rubric to enter feedback on a discussion, the feedback is lost. If the instructor accesses the attempt again, they are presented with the same view had they not entered anything. Additionally, students do not see any feedback through the MyGrades tool.   Avoid using rubrics with discussion boards for the time being.   Rubrics/td>
The default web linking in the text editor currently opens in the existing window unless the setting is changed by the professor. This can cause browsers to block the linked page from loading due to security issues.   When making a link in the text editor, these links must manually be set to open in a new window. Select Open in New Window from the Target drop-down menu:


  Text editor
The Text Editor spell checker does not activate automatically and must be enabled manually every time by the user. The browser's spell checker does not work inside Learn's text editor. article 8096-10897
  Manually activate the spell checker by clicking on the button on the right side of the middle row of buttons in the text editor. The button is labeled as ABC over a grey check mark. When hovering your mouse over the button, it will display the text: Toggle Spell Checker.


  Text Editor

Issues Affecting Instructors

Description   Workaround/Resolution   Tool
In Mac OS X, the Grade Center scroll bars are missing in Chrome and Safari   Workaround - Go to the OS X system preferences: Click on the Apple in the upper left corner, go to System Preferences, select the General preference pane.

    The middle section of the General preference pane controls when scroll bars appear and a few additional scroll bar options.

 To return the scroll bars to their pre-Lion functionality, select "Always" from the Show Scroll Bars options. The scroll bars will now always be visible, even when you're not scrolling.
  Grade Center
When a test question has 0 points possible, Item Analysis Reports cannot be run and will fail with an error message.   Avoid running item analysis on tests with questions worth 0 points for the time being or change the point value to something other than 0. Item Analysis
After logging into a course, the course menu that appears on the left portion of Learn classes is completely black.   This can be fixed by the instructor by using the Change Course Theme button (the color palate icon) that appears in the upper right corner of the screen left of the Edit Mode button to change the course theme to another theme. After it has been changed, the instructor can switch it back to the original theme and the menu should reappear.


When an instructor logs into a course, Edit Mode is always set to off. article 8096-10913
  For now, Edit Mode must be turned on manually when entering a course.


Cannot reset group attempt. article 8096-10927

  For the submission in the Full Grade Center, click the drop-down menu, select View Grade Details, then click Allow Additional Group Attempt. This will allow group members to submit their attempt.
  Group Assignments
Collaborate recordings are taking too long to convert or are getting stuck. article 8096-10929
  This issue has been reported to Blackboard, however it may be some time before they resolve it. In the meantime, we recommend using the Elluminate Publish software to convert the Collaborate recordings with your own computer rather than relying on Blackboard’s servers. You will need to save and open up the play.collab file via NotePad or TextEdit, and copy the SAS URL (this will start with followed by a series of numbers). Once you have the URL, start up the Elluminate Publish program and use it to convert the recording.
If a folder containing tests is set to unavailable, the tests will still be accessible by students if it has an entry in the Calendar Tool.   We recommend that faculty set availability in Test Options rather than in the folder that contains the test.   Calendar
After copying a discussion board, posts are anonymized to comply with FERPA regulations. The author should be able to be reset by the instructor, however they may receive the error message "Failed to process de-anonymization selection" when attempting to do this. It is a bug that affects our version of Blackboard Learn.   The post can be left with an anonymous author or the contents of the post can be copied into a text editor and reposted using your account.   Discussion Boards
When e-mailing a larger number of students or students with a long username, instructors may see an Apache error. article 8096-10925
  There is not a work-around for this issue, but Blackboard has indicated that the error message does not prevent the message from being sent.   E-mail
Course Builders receive an Access Denied Error when creating or editing graded Discussion Forums.   For the time being, we recommend avoiding the use of the Course Builder role if your course has graded discussion boards.   Discussion Boards
iSpring presentations break when copied to another course. article 8096-10928

  The iSpring presentations must be remade in the new course. We are working with iSpring and Blackboard to get this fixed.   iSpring & Course Copy
Single Course User Participation Reports are blank.   There is not currently a work-around for this report.
  Course Reports

Issues Affecting Students

Description   Workaround/Resolution   Tool
Setting due dates on tests will override the test's availability exceptions (a new feature that allows the instructor to make exceptions in availability for students or groups) if you set the due date option to not allow students to start the test after the due date.   We recommend setting availability dates instead of due dates on tests if exceptions are necessary for the time being.   Assessments
Students are not able to remove unavailable courses in their course list on Learn's login page (My Institution & Courses). These courses have been made unavailable by the professor and appear as greyed out italicized course listings.   Contact the professor to request that they temporarily make the course available again. When the course is made available, the student will be able to hide the course from their list. The professor can then make the course unavailable.    Course List
If students join a session via a guest link or if they are disconnected and reconnect with a number appended to their name, their attendance will not be recorded because it is not an exact match to the listing in the grade book.   Avoid using guest links for students where Collaborate attendance is recorded. Make note of any students who are disconnected. Upon reconnecting, they will have an extra number appended to their name.   Collaborate
If, for example, an assignment is unavailable, it may not show to students under the My Grades area of the course.   This is functioning as designed by Blackboard, but we have requested an option to allow unavailable gradable items to be shown.    My Grades
If a user clicks on the OK button on a locked thread, they're booted back out of the forum and option to create a New Thread is no longer available.   Logging out, clearing browser cookies and cache, and then logging back in again will bring the New Thread button back.    Discussion Boards
When viewing the rubric in My Grades, students must scroll over to see entire rubric.   Student Workaround: For the time being, users may need to scroll over to the right to see all of the information.   My Grades