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Financial Aid Refunds Fall

Student Refund Processing


Q: When does the Bursar's Office start issuing student refunds?
 A:   The Bursar's Office will begin issuing student refunds on August 17.  It is not necessary to contact the Bursar's Office to request a refund as refunds are usually processed within a few days of the financial aid disbursing.  A refund cannot be issued to a student until their aid has been disbursed to their student account, creating a credit, see screen below as an example.   
Q: I am not expecting my financial aid to be ready until after classes begin.  How do I buy books if I don't have my refund?
 A:  Students that will receive a refund once their aid has been disbursed to their student account can apply to have up to $500 of their financial aid issued to their FlashCard.  These funds can be used at campus bookstores to buy books.  Contact the Bursar's Office or your Regional Campus to see when they issue FlashCash.
Q: How do I know if my refund has been issued?
A:  You can check your Student Account/Bursar account via FlashLine to see if your refund has been processed.  Follow the steps below to access your student account information through FlashLine:
  • Student should log into FlashLine at
  • Select the "My Account" tab"
  • Choose "Account Detail" under "My Student Account"
 If the refund has been issued you will see the word "Higher One Refund," see screen below as an example.
Q: When can I expect to receive my refund once it has been issued on my student account?
 A: Higher One delivers Student refunds once they are issued by KSU.  Students have three refund delivery methods. 
  • Direct Deposit (ACH) 2-3 day delivery
  • OneAccount-FDIC insured free checking offered by Higher One, -1 day delivery
  • Paper check, 5-7 day delivery
Q: How do I check the status of my refund after it has been issued?
A: Students should log into  to track the processing of their refund once it has been issued on their student account.   Select KSU Choice Card or more information about the KSU Choice Card.